Tips For Working With Difficult Lash Clients

As a lash artist, it’s your job to make clients feel comfortable and confident in your abilities. However, some clients can make this difficult by being rude, disrespectful, or otherwise making the service unpleasant for you. Here are some tips on how to manage these difficult lash clients and leave them feeling satisfied with their experience.

Send them policies and instructions before the appointment

Doing so will give your new clients time to review what’s expected of them and set their expectations accordingly. That way, when they come in for their lash appointment, you can sit down with them and go over what they should expect throughout their lash-extension service as well as extension aftercare. Not only does it ensure that everyone is on the same page, but it also helps create a professional relationship between lash artist and client from day one! You don’t want to wait until after a difficult customer has left unhappy (and gone straight to social media). You want a chance to fix whatever went wrong before any damage is done.

Keep it professional

It’s not always easy to deal with difficult clients, but it’s important to stay professional. A good rule of thumb is to ask yourself if you would say what you are about to say to your client in front of a client’s friend or family member. If you wouldn’t, don’t say it! Don’t get caught up in an unnecessary argument, but also do not let them harass or bully you.

With all situations, it’s most productive to treat others as you wish to be treated, be honest while also being kind, show respect and empathize even when others have not been respectful towards you. These tips may sound silly, but they can be helpful in a tough situation!

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Dealing with upset or dissatisfied clients

If you’re lucky, you’ll never encounter a difficult client. If you’re not so lucky, it is important to know how to deal with them in order to prevent your work from being impacted. Here are some tips on how to best handle difficult lash clients 1. Apologize - Always show respect and be sensitive towards your clients' feelings. In all cases, apologies should be extended as soon as possible; even if you believe that you did nothing wrong or made no mistakes. 2. Listen Carefully - It is imperative that both parties fully understand each other's concerns when conflict arises between customers and salon professionals. 3. Collaborate - Keep an open mind. Even if your ideas differ from those of your client, collaborate with her/him and find ways to satisfy both sides. 4. Reassure Your Client - Acknowledge her/his unhappiness but also reassure him/her that you're working toward finding a solution to his/her problem (within reason). 

Follow up with your client

Calling your clients a few days after they’ve received lash extensions will let them know you care about their experience. If you notice that they seem a little uncomfortable, ask how their eye feels or if they have any questions. You want to make sure that your client is comfortable and properly taken care of after receiving an eyelash extension service. If you notice anything awry, address it with your client immediately so there is no further issue down the road.

Remember that not every client is going to be a good fit for you. No matter how much care and effort you put into your work, there will always be those clients who never want to book another appointment or write bad reviews online. Don’t let it get under your skin. Remember that not every client is going to love your work. They may be unhappy about other aspects of their lives that have nothing to do with you or what you do for them, so don’t take anything too personally and continue to do what you feel is right for you and your business!


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